Marlon Lozada
Customer Success Specialist | Blending IT Support & SaaS Expertise to Deliver Outstanding Client Outcomes
- Role
- Client Support & Onboarding Specialist at Highspeed Staffing
- Location
- Sebring-Avon Park, US
- LinkedIn followers
- 500 followers
About Marlon Lozada
Support for short term projects, long-term maintenance and support projects.
Experience
Client Support & Onboarding Specialist
Feb 2017 — Present
Guided new users through onboarding, account setup, and training on SaaS tools.• Increased product adoption rates by improving training materials, cutting onboarding time by 20%.• Managed CRM platforms (Zendesk, Freshdesk, ServiceNow) to track issues and ensure resolution.• Partnered with clients to resolve adoption challenges, contributing to renewal and retention rates above 90%.
Education
Palm Beach State College
Information Technology
Skills
- Research
- Technical Support
- Training
- New Business Development
- Customer Service
- Powerpoint
- Microsoft Excel
- Business Development
- Microsoft Word
- Team Leadership
- Staffing Services
- Information Technology
- Sales Management
- Sales
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