Marlon Bhatt
Team Manager - Customer Success @Gbg Loqate
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WORK HISTORY
Team Manager - Customer Success @Gbg Loqate
Chester, GB
EDUCATION
GDM Security
Level 3, Security and Loss Prevention Services
St. Josephs Roman Catholic High School
GCSE, Maths, English, Science, French, Welsh, I.T, Physical Education
SKILLS
ABOUT MARLON BHATT
Operations Manager with a proven track record of optimising collections, customer service and back office processes whilst driving results. Skilled in leading high-performing teams, setting and exceeding collection/sales targets, and implementing strategic initiatives to improve efficiency and customer satisfaction. Proficient in data analysis, process improvement, and compliance management. Passionate about delivering exceptional results while maintaining positive relationships with customers and stakeholders. Operational Management, Third Party Management, Remediation, Capacity/Resource Planning, Real-Time Monitoring & SchedulingSoftware knowledge in AVAYA, IEX Workforce Management (NICE), CMS Supervisor, Verint (I360), Genesys & Microsoft LiveEngage (Digital) systems, Salesforce, Quicksight
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