Marlo C.
Head of Client Services @Vistage Worldwide, Inc.
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WORK HISTORY
Head of Client Services @Vistage Worldwide, Inc.
San Diego, CA, US
Overview of Responsibilities:Drive strategic vision and implementation of service strategies to enhance member retention and satisfaction. Lead a global team of 17, delivering world-class support, resources, and training to members and Chairs, fostering engagement with the Vistage platform. Manage C-level customer relationships, addressing complex challenges and ensuring resolution. Oversee department performance metrics, continuously coaching and collaborating across teams to uphold a standard of excellence in service delivery.
EDUCATION
San Diego State University
B.S.
ABOUT MARLO C.
Customer success and advisor experience leader with 25+ years of experience across…
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