Marlo C.
Customer Success Senior Leader |Leadership Coaching| Business Development| | Sales and Marketing
- Role
- Head of Client Services at Vistage Worldwide, Inc.
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Marlo C.
Customer success and advisor experience leader with 25+ years of experience across…
Experience
Head of Client Services
Oct 2015 — Present · San Diego, CA, US
Overview of Responsibilities:Drive strategic vision and implementation of service strategies to enhance member retention and satisfaction. Lead a global team of 17, delivering world-class support, resources, and training to members and Chairs, fostering engagement with the Vistage platform. Manage C-level customer relationships, addressing complex challenges and ensuring resolution. Oversee department performance metrics, continuously coaching and collaborating across teams to uphold a standard of excellence in service delivery.
Education
San Diego State University
B.S.
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