Marlicia Nicole James
Customer Support Specialist at AT&T
- Role
- Business Premier Service Consultant at AT&T
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Marlicia Nicole James
Adaptable, detailed and team oriented professional seeking challenging communication…
Experience
Business Premier Service Consultant
Jul 2020 — Present · Paramus, NJ, US
Cultivate and maintains ongoing customer relationships, handles situations which may require adaptation of response or extensive research for customer issue resolution and responseResponsible for delivering an exceptional customer experience in all aspects of business dealings, to include solicitation, inquiries, and problem resolutionResolve complex customer inquiries, complaints, escalations, and billing questionsLeverage extensive knowledge of company products and services to drive additional streams of revenueMaintain detailed commentary in a Customer Relationship Management (CRM) in such a way that troubleshooting activity is utilized to improve future customer interactionsAwarded Business Customer Support and Service (BCS & S) Leadership Development Program participant
Education
Montclair State University
Bachelor of Arts
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