Marlen Cisneros

Account Manager @Cast & Crew

Burbank, CA, US

Lead client operations and business analysis for major studios across Hollywood, Mexico, Canada, Australia, London, and Germany, collaborating directly with VPs of Finance and Accounting to ensure seamless 1099 tax compliance and reporting.• Delivered top-tier client service recognized as company standard; training calls leveraged to coach new hires.• Streamlined workflows by managing Salesforce CRM data and designing Excel-driven operational reports, reducing processing times by 25%.• Consistently ranked highest in productivity and resolution rates, managing the largest client portfolio with precision and speed.

University of California, Los Angeles

Bachelor of Arts - BA