Marley Henderson
Client Success Manager | CRM & HubSpot Implementation | Relationship & Retention Specialist
- Role
- Client Success Manager at 1406 Consulting
- Location
- Ipswich, MA, US
- LinkedIn followers
- 500 followers
About Marley Henderson
An individual who strives to distinguish the relationship between businesses and their…
Experience
Client Success Manager
Jun 2025 — Present
As Client Success Manager, I serve as the primary point of contact for clients, driving successful CRM and HubSpot implementation projects and supporting ongoing service retainers. My focus is on building strong, trust-based relationships and ensuring every client interaction is proactive, transparent, and supportive.I manage project timelines and deliverables, collaborating closely with technical teams to ensure projects are delivered on time and within scope. I monitor client engagement and satisfaction, support renewals and long-term retention, and look for opportunities to recommend additional HubSpot solutions or services that add real value.With a hands-on, client-first mindset and a background in customer-facing roles, I’m passionate about helping businesses unlock the full potential of their CRM platforms.Highlights:• Serve as a trusted advisor and main point of contact for client relationships• Coordinate multi-team projects and ensure seamless CRM/HubSpot implementations• Advocate for client success and identify opportunities for business growth• Track and report on account health (CSAT, engagement, delivery metrics)• Committed to clear communication, strong organization, and delivering an exceptional client experience
Education
Commonwealth Honors College
Scholar with Great Distinction
University of Massachusetts Amherst
Bachelor of Arts - BA, Individual Concentration: Brand Strategy & Visual Design
Skills
- Microsoft Office
- Microsoft Powerpoint
- Event Planning
- Time Management
- Social Media
- Customer Service
- Microsoft Word
- Project Management
- Creative Marketing
- Leadership
- Microsoft Excel
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