Marlene Ruttenberg

About Marlene Ruttenberg

Hi there, and welcome to my profile! Here\'s the TL;DR:+10 years in SaaS Operations (B2B & B2C, mostly startups from Seed to Series D)+5 years in Leadership roles focused on scalable systems and team development+3 years applying data analytics and automation to streamline global workflowsI’m Marlene — an experienced operations leader passionate about building scalable systems that make work smoother for both teams and customers. Over the past decade, I’ve led global operations, guided cross-functional teams, and helped organizations grow sustainably by improving how work actually gets done. Career Highlights:1. Global Leadership: At Omnipresent, I scaled and optimized a 30-person global services team, improving efficiency and gross margin while fostering a world-class employee and customer experience.2. Process Optimization: Across roles in SaaS and HR tech, I’ve designed workflows that reduced manual effort, introduced automation into reporting and support operations, and aligned cross-departmental teams around shared success metrics.3. Team Empowerment: I love developing high-performing teams and building cultures rooted in empathy, clarity, and ownership — from global retreats to collaborative improvement programs. What I’m Known For- Turning complex workflows into clear, repeatable systems- Using data and automation to uncover opportunities for scale- Leading with emotional intelligence and building trust across teams- Blending strategic vision with hands-on execution Looking Ahead:I’m deeply interested in the evolution of AI-enabled operations, systems design, and the future of human-centered automation. I also collaborate on select projects that explore how technology, empathy, and process design can create healthier, more effective workplaces.Thank you for visiting my profile; I’d love to connect and exchange ideas about building smarter, more human operations.

Experience

1. Manager Lifecycle, Time & Attendance

   Remote

   Feb 2025 — Present

Education

• Cathedral City High School

  Diploma

  2006 — 2010

• California Polytechnic State University-San Luis Obispo

  Bachelor's Degree, Sociology and Psychology

  2010 — 2014

Skills

• Leadership
• Microsoft Office
• Public Speaking
• Powerpoint
• Time Management
• Microsoft Word
• Customer Service
• Communication
• Microsoft Excel
• Teaching
• Data Entry
• Fundraising
• Event Planning
• Research
• Budgets
• Editing
• Teamwork
• Technical Support
• Social Networking
• English
• Negotiation
• Spss
• Technology
• Social Skills
• Mindbody Software
• Management
• Software as a Service (Saas)
• Social Media
• Customer Relationship Management (Crm)
• Zendesk
• Account Management
• Relationship Building
• Customer Retention
• Training
• Event Management
• Google Drive
• Customer Satisfaction
• Customer Engagement
• Inventory Management