Marlene Lee Summers
SVP | Start-Up grit, Scale-Up playbooks, PE Glow-Up results | 2025 Transformation Leader for Customer Excellence | 2025 Customer Service Leader of the Year
- Role
- Senior Vice President of Global Support at ECI Software Solutions
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Marlene Lee Summers
Tech Executive | Customer Experience AI Strategist | Transformation Leader🥇 2025 Globee Awards (2x Gold):Transformation Leader for Customer Excellence • Contact Center Innovation (Collaborative Swarming) 2025 Stevie Awards (3x Silver):Customer Service Leader of the Year • Front-Line Customer Service Team • Customer Service Transformation Proven leader across start-up scrappiness, scale-up structure, and private equity transformation. I turn customer support into a strategic advantage by cutting through complexity, scaling global operations, and leading with empathy and impact. Learn more: marlenespeaks.com
Experience
Senior Vice President of Global Support
Mar 2024 — Present · Austin, TX, US
Education
Quantic School of Business and Technology
Executive MBA
Nyack College
Diploma
1992 — 1996
Colgate University
Bachelor’s Degree, Computer Science
1996 — 2000
Skills
- Analytics
- Software Development
- Strategy
- E-Commerce
- Software as a Service (Saas)
- Project Management
- Business Process Improvement
- Go-to-Market Strategy
- Software Development Life Cycle (Sdlc)
- Program Management
- Enterprise Software
- Integration
- Leadership
- Databases
- Saas
- Rfid+
- Sharepoint
- Requirements Analysis
- Cloud Computing
- Salesforce.com
- Virtualization
- Sql
- Software Project Management
- Crm
- Sales Engineering
- Business Intelligence
- Transportation
- Product Management
- Customer Support
- Professional Services
- Solution Selling
- Sdlc
- Customer Relationship Management (Crm)
- Cross-Functional Team Leadership
- Process Improvement
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