Marlene Martinez

Manager @Bravo Brio Restaurant Group

Hallandale, FL, US

Responsible for managing the day to day operation of the restaurant and for putting together a team of great people who are committed to creating a welcoming environment for all guest. Responsible for maintaining a high and active profile at all times in the restaurant, and for promptly dealing with any situation that may arise. Managed daily banquet functions including private dining room appearance and décor, cleanliness of food and beverage facilities, implement controls to ensure that budgeted food, labor, supplies and other cost goals are maintained. • Ensures new products and menu are executed properly following roll-out with product quality and great service in mind • Seeks, listens, and responds to guest feedback and in return coaches team on how to exceed guest expectations • Prepares daily orders, ensures units are stocked with appropriate levels of product • Cultivating a positive working environment for all staff to work in • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered adhering to budget and labor • Making sure that all employees reach their full potential through constant evaluation, coaching and training • Assist in coordinating the planning and on-site set up for individual and corporate events • Managed aspects of sales, design and catering services for guest wanting to host their events • Collaborated in creating attractive displays to market new products • Handles in-person and telephone guest inquiries, service requests, and reservation bookings, BEO’s, room setups and banquet function service details. • Personally oversee most event and staff to ensure the guest were being well taken care of and also if there any questions or concerns • Ensuring that all equipment is used correctly, maintained and cleaned properly.

Miami Dade College

Hospitality Administration/Management