Marlene Bryant
Crew Manager @SAS - Scandinavian Airlines
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WORK HISTORY
Crew Manager @SAS - Scandinavian Airlines
EDUCATION
Tranquillity Government Secondary School
GCSEs Grade1-3, including Maths & English
Avado
Human Resource | People Practice
ABOUT MARLENE BRYANT
A Customer Service & Hospitality Expert, I am adaptable, innovative, and commercially astute, with 20+ years of diverse experience, providing a safe and ‘world class’ travel experience to commercial airline passengers. Focusing on customer’s needs and providing a luxury service that is aligned to expectations, I work with VIP and high-profile clientele, adopting a collaborative approach to provide a best in class service.An expert in customer service team management, training and development, I assess capability levels, set objectives, and review performance to continuously improve service delivery, safety, and security. Experienced in logistics and operations management, I handle incidents and emergencies, identify solutions and make decisions with confidence, to resolve issues and maintain business operations. Key Skills • Passion for Customer Service Excellence• Focused on Continuous Service Improvement• Multicultural Team Leadership (145 Nationalities)• Training, Development, Coaching / Mentoring• Operations Management, Crisis & Incident Control
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