Marlena Cabrera
Customer Service| people person
- Role
- Prs Case Manager at Center For Family Services
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Marlena Cabrera
Highly driven, detailed-oriented bilingual professional with excellent experience in healthcare customer relations and education seeking to bring my interpersonal skills to a fast-paced position in customer service or sales development
Experience
Prs Case Manager
Jul 2022 — Present · NY, US
o Post Release Services (PRS) – Provide comprehensive information, education, referrals, outreach, advocacy, and support to ensure each child has access to essential services.o Develop personalized case plans tailored to each child\'s unique needs, considering factors such as culture, language, and specific circumstances.o Maintain accurate and up-to-date case files by diligently updating database systems, submitting reports, and managing physical records.o Utilize an outlined database and the Office of Refugee Resettlement (ORR) Unaccompanied Children Program (UAC) Portal to effectively track individual progress.o Continuously assess the safety and appropriateness of placements, applying child welfare principles and social work best practices.o Conduct calls, interviews, and home visits to monitor the well-being and progress of each child closely.o Build and maintain a network of local pro bono legal resources, food and clothing banks, mental health services, and care providers.o Maintain regular and effective communication with key stakeholders, including shelters, Case Coordinators, sponsors, and minors.o Adhere strictly to confidentiality protocols to safeguard the privacy and well-being of the service population while upholding program integrity.
Education
SUNY New Paltz
Bachelor of Arts - BA, Spanish Language and Literature
2016 — 2020
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