Marlee Goldklang
CX Manager
- Role
- Agent Experience Manager at Compass
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Marlee Goldklang
I am a graduate of LIM College with a degree in fashion merchandising. I hope to secure an opportunity that will permit me to utilize my skills, experience, and education in order to be a value-added asset to your company.
Experience
Agent Experience Manager
Oct 2024 — Present
As an Agent Experience Manager, I am an ambassador, relationship manager, primary point of contact, and expert for 100+ Compass real estate agents.• Implemented new bugs reporting process nationwide.• Coordinated QA process resulting in increased agreement score of 90%.• Partner closely with Real Estate Agents to build and execute agent success strategies.• Welcome new agents by conducting onboarding sessions for individual agents and agent teams.• Work collaboratively with regional leadership on local best practices and regional priority projects.• Plan and execute weekly virtual and in person training exercises for agents in the Nashville market.• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
Education
LIM College
BBA, Fashion Merchandising
2008 — 2011
Skills
- Marketing
- Sales
- Fashion Design
- Powerpoint
- Microsoft Excel
- Retail
- Microsoft Word
- Event Management
- Photoshop
- Social Media
- Styling
- Campaign Monitor
- Merchandising
- Blogging
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