Kouche
- Role
- Executive Director at Quest Diagnostics
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Kouche
Executive Leader with extensive experience leading large-scale customer experience…
Experience
Executive Director
Jul 2016 — Present
Currently leading a plus team focused on both the large-scale implementation of Customer Transformation programs and solutions and the Quest National Consumer Contact Center within Quest Diagnostics. Sphere of responsibility includes Consumer Contact Center, Workforce Management (a 24/7 support org), Quality, Advocacy, Analytics, Automation and the NCS Program Management Office.
Skills
- Process Improvement
- Agile Methodologies
- Healthcare Management
- Cpoe
- Information Technology
- Management
- Clinical Research
- Program Management
- Strategic Planning
- Emr
- Healthcare IT
- Pmp
- Software Implementation
- Consulting
- Healthcare Consulting
- Quality Assurance
- Epic Systems
- Ehr
- Project Management
- Hl7
- Healthcare Industry
- Informatics
- Healthcare
- Visio
- Software Development
- Cross-Functional Team Leadership
- Software Project Management
- Managed Care
- Vendor Management
- Operations Management
- Healthcare Information Technology
- Software Documentation
- Practice Management
- Hospitals
- Project Portfolio Management
- Business Analysis
- Leadership
- Pmo
- Health Information Exchange
- Requirements Analysis
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