Sanders

Associate VP, Sales Compliance and Quality @Humana

Louisville, KY, US
MOBILE NUMBERS
+15•••••••06

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WORK HISTORY

Mar 2018 — Present

Associate VP, Sales Compliance and Quality @Humana

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Lead the Sales Integrity and Quality program for Humana\'s sales distribution agency, MarketPoint. • Transformed MarketPoint Sales Compliance program driven by data to proactively identify and remediate risk, promoted from Director of Compliance. • Set the tone and encourage culture in all sales distribution channels • Development of an agent progressive discipline process that effectiveness of agent behavior and desired outcomes. • Implemented governance, risk and compliance technology and PowerBI metrics management. • Built a comprehensive auditing and monitoring approach to better identify patterns of agent behavior and accountability to regulations, contracts and internal policies.

EDUCATION

N/A

McKendree University

Bachelor of Business Administration (BBA)

SKILLS

Process ImprovementBusiness AnalysisStrategyManaged CareHmoPowerpointCorporate GoveranceRegulatory ComplianceLife InsuranceCustomer ServiceMicrosoft ExcelEmployee BenefitsMicrosoft WordLeadershipMedicaidClaims ManagementPpoStrategic PlanningHealth InsuranceProvider RelationsCommercial InsuranceMicrosoft OfficeBrokersBusiness Process ImprovementClaimInsuranceMedicare

ABOUT SANDERS

Enterprise leader with over 30+ years of healthcare experience. Signature strengths…

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