Browne

About Browne

Experienced operational leader with 20+ years of driving results across healthcare, social care coordination, and community engagement. I specialize in building high-performing teams, exceeding performance targets, and developing scalable systems that connect individuals to the services they need most.My passion lies in bridging the gap between healthcare and social services—aligning stakeholders, streamlining operations, and delivering solutions that are both people-centered and data-driven. Whether it’s leading national teams, implementing new care platforms, or optimizing customer experiences, I bring a strategic, empathetic, and execution-focused approach.How I Deliver Results-Collaborate with executive leadership to define KPIs, improve operational efficiency, and drive customer satisfaction-Connect healthcare providers, sales teams, and social services to promote holistic care through tech-enabled platforms-Leverage deep knowledge of public benefits and community-based programs to elevate client experience and outcomes.Leadership in Operations-Anticipate customer needs and lead end-to-end process development to align with business goals-Build and restructure teams for maximum impact and engagement—achieving 90%+ employee satisfaction scores-Ensure compliance with healthcare, social service, and regulatory standards.Social Care Innovation-Scaled a National Coordinated Care Team expanding nationwide support and increasing direct service delivery-Led creation of a connected platform that streamlined services for housing, transportation, healthcare, job access, and financial aid-Designed and executed comprehensive training programs for social care professionals.Connecting Communities-Fostered strategic partnerships across North Carolina, Nebraska, Los Angeles, and more to enhance care coordination-Strengthened resource distribution and emergency response through data-informed best practices-Championed stakeholder collaboration to launch new community initiatives and expand outreach.Let’s connect if you’re passionate about transforming social care delivery, building stronger community systems, or leading mission-driven operations that truly make a difference.

Experience

1. Vice President Compliance & Care Coordination

   Rainfall Health

   Sep 2024 — Present

   Strategic & Operational Leadership Highlights:• Drive corporate growth by setting short- and long-term goals and developing implementation plans to meet targets and monitor progress effectively• Ensure company-wide operational compliance with SOC 2 standards, safeguarding data integrity and strengthening trust with partners and clients• Lead the vision and execution of Community Engagement initiatives that directly align with business growth and customer impact strategies• Collaborate cross-functionally with Engineering and Product teams to ensure strategic initiatives support both customer satisfaction and long-term retention• Align talent strategy with business needs—evaluate staffing requirements based on current operations, evolving revenue models, and future business expansion

Education

• Appalachian State University

  Bachelor’s in Cultural Anthropology (Concentration in Business)