Mark Yasika
Service Delivery Manager at Lumen Technologies
- Role
- Sr Manager of Digital Operations at Lumen Technologies
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Mark Yasika
A senior manager that focuses on the customer experience. Using metrics based management, instills a culture of continual improvement in customer facing, and operational teams. In addtion, teams are made aware of thier impact to financial performance of the company and how they help drive revenue. Holding a strong belief that the customer deserves the best support, and an honest relationship. Strong Experience in Technology, and Telecom, providers having managed Service Delivery, Service Assurance, and other customer support teams.
Experience
Sr Manager of Digital Operations
Sep 2022 — Present
Responsible for providing data analytics, forensics and intelligence to support self-governance of the DIA Provisioning Teams. Building a framework to evaluate KPI and drive improved team performance.
Education
Mount Saint Mary College
Graduate Studies, Management
1999
Dominican University New York
BSBA, Management
1990 — 1995
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