Mark Nguyen
Senior Engineering Program Manager @ Cisco | Driving Hyperscalers Strategy
- Role
- Senior Engineering Program Manager at Cisco
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Mark Nguyen
At Cisco, my role as a Senior Engineering Program Manager has honed my expertise in overseeing hyper-scaler strategies and orchestrating cross-functional team collaborations. Leading with agile methodologies, I\'ve significantly contributed to expanding our web portfolio to over $1 billion, showcasing my ability to execute strategies that foster substantial growth.My approach integrates creating pivotal executive dashboards and engaging with top-tier web customers to ensure the alignment of software releases with customer expectations. This customer-centric mindset, combined with a disciplined execution of engineering processes, has been instrumental in navigating the dynamic tech landscape and driving innovation at Cisco.
Experience
Senior Engineering Program Manager
Oct 2021 — Present · San Jose, CA, US
Drive end-to-end in a face-paced dynamic environment hyperscaler strategy across programs, projects, and release spanning geo regions, product areas and functions- Successfully working with account teams, PLM teams, and cross eng teams to grow the web portfolio from $700M to $1B+ via strategy improvement and eng process improvement - Working with key stakeholders to create executive dashboard for all tier 1 web accounts. Ex: HW status, SW Release health/key risks, customer’s sentiment, key KPIs, etc- Working with various eng executive sponsors and leads to shepherd features into a SW Release, track, and report status- Meeting with external tier 1 web customers to provide status and address any issue they may have- Product: Cisco series, Cisco Cisco ASR series
Education
Boston University
Master of Science - MS, Project Management
2010 — 2012
San José State University
Bachelor of Science - BS, Computer Science
1996 — 2000
Boston University
Certificate, PMP
2010 — 2010
Skills
- C#
- .net
- Agile & Waterfall Methodologies
- Software Project Management
- Team Building
- Communication Skills
- Scripting
- Thought Leadership
- Java
- Pmi
- Software Engineering
- Learning Quickly
- Cvs
- Program Management
- Microsoft Office
- Oracle
- Key Performance Indicators
- Npi Management
- Project Management
- Root Cause Analysis
- Tortoise Svn
- C/C++ Stl
- Ms Project
- Tcp/Ip
- Release Management
- Tcl-Tk
- Mysql
- Visual Basic
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