Mark W.

About Mark W.

I am an innovative user experience (UX) researcher who loves to solve messy, indeterminate user experience problems by conducting qualitative, mixed methods inquiries; and then employing design thinking methods to develop effective solutions. I specialize in contextual inquiries, heuristic reviews, usability studies, competitive analyses, surveys, and focus groups. I have developed and published two research processes: one to rapidly evaluate new technologies, and another to evaluate learning spaces.I am an exceptional communicator with a strong desire for solving problems creatively and collaboratively. I am an empathic decision-maker with a keen eye for connecting insights from research to product designs and strategies; and for sharing research results simply and elegantly so that they are easy to understand. I learn and employ technologies quickly. Some technologies I use regularly are: Qualtrics, Trello and Asana, Evernote, Canvas, Service-Now, Lucidchart, Affinity Photo, iMovie, Google Drive and Microsoft Office 365.Strengths: strategic, empathic, relator, intellection, individualization.Keywords #userexperience,#userresearch,#qualitativeresearch,#learningexperiencedesign,#educationaltechnology.

Experience

1. Senior Product Designer (Focused on User Research)

   Kroger Technology & Digital

   Oct 2022 — Present

   Investigate data needs across the supply chain to inform domain-specific data warehouses and products used by supply chain professionals. Interview supply chain experts in manufacturing, transportation, warehousing, planning, and ordering. Catalog findings and visualize process flows, sharing findings widely to stakeholders in the technology and supply chain divisions.• Conduct discovery and usability studies into products that assist analysts in tracking and monitoring critical loads through the supply chain. Identify, contextualize, and visualize data needs across the supply chain. • Develop personas for key supply chain analyst roles. • Developed a method to identify potential points of increased cognitive load within these processes.

Education

• Carnegie Mellon University

  M.A., English

• Carnegie Mellon University

  Ph.D, Rhetoric

• University of Minnesota

  B.S., Technical Communication with High Distinction