Mark V.
Service Operations Manager Europe @Exide Group
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WORK HISTORY
Service Operations Manager Europe @Exide Group
Bolton, GB
ABOUT MARK V.
At Exide Group, my role as Service Operations Manager Europe involves steering a skilled team of field engineers to deliver exceptional after-sales service across multiple countries. Thanks to my expertise in ServiceMax Field Service Management, Salesforce CRM Analytics, and SaaS, we\'ve honed our operational efficiency and customer satisfaction rates to remarkable levels.A specific example of an SaaS project led by me is the continued enhancement of the ServiceMax Field Service Management software, alongside its rollout across eight European countries.My mission centers on elevating service quality through innovative CRM tool development and rigorous KPI monitoring. Collaborating closely with sales and quality teams, we\'ve enhanced performance metrics from first-time fixes to average response times, all while fostering a culture of continuous improvement within our service operations.
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