Markus M.
Senior Technical Support Engineer Bcs-certified Business Analyst @Adobe
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WORK HISTORY
Senior Technical Support Engineer Bcs-certified Business Analyst @Adobe
Edinburgh, GB
Adobe Systems Europe Ltd is the leading global provider of digital marketing and media solutions. Appointed to deliver post-sales technical support across key accounts in the EMEA region (valued at $2million) for the Business Process Management Software Suite Adobe® LiveCycle®. Principally the role is to analyse and resolve software issues within the Business Processes realm for various customer demands in a diverse range of industries including key support to leading German financial…
EDUCATION
Technische Universität Darmstadt
Wirtschaftsingenieurwesen Elektrotechnik
University of Liverpool
Postgraduate Certificate in Business Administration, Business Administration
Reutlingen University
Bachelor of Engineering - BE, Factory Automation
London South Bank University
Bachelor of Engineering - BE, Electrical and Electronic Engineering
ABOUT MARKUS M.
I am a Senior Technical Support Engineer with 18+ years at Adobe, now transitioning into a full-time Business Analyst role. My background includes stakeholder engagement, root cause analysis, and systems troubleshooting across enterprise-scale digital platforms. I hold four BCS-accredited Business Analysis certifications (including Requirements Engineering and Business Process Modelling) and I am currently working toward the BCS International Diploma in Business Analysis. My expertise spans technical support, forms workflow automation (including LiveCycle Workbench — a BPMN-based tool), and enterprise systems across on-premise, Managed Services, and Cloud Service environments. I’ve consistently resolved 100+ technical issues per quarter and supported post-sales accounts exceeding $2M in value. I have contributed to technical escalations, facilitated cross-functional resolution paths in Agile-style team environments, and authored internal documentation to drive knowledge sharing and reduce recurrence. My approach is grounded in ITIL, PRINCE2, and TOGAF, and I bring additional experience from supporting multi-currency financial operations in the non-profit sector. I’m now focused on Business Analyst roles where I can combine technical insight and stakeholder empathy to improve processes, bridge communication gaps, and deliver measurable business value. Let’s connect if you are seeking someone who can translate technical complexity into clear, actionable business insights.
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