Markus Zuban
Regional Service Delivery Manager @Tech Mahindra
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WORK HISTORY
Regional Service Delivery Manager @Tech Mahindra
Mannheim, DE
EDUCATION
Universität der Bundeswehr München
Engineer's degree
Fernuniversität Hagen
Patent Engineer
Technische Hochschule Ingolstadt
Master of Business Administration (MBA)
Squared Online
Squared Online Certificate in Digital Marketing
University of Kent
Kent Business School
ABOUT MARKUS ZUBAN
Responsible for service delivery management and technical leadership for local service teams; Customer and user relationship and partnership management; Focal point for local user communities, understanding their business needs, proposing IT services and solutions; Monitoring service operation, initiating continuous improvement projects and ensuring customer satisfaction in accordance with agreed SLAs;
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