Markus Hirsch
Director Service Operations - Business Unit Pharma Liquid @Syntegon
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WORK HISTORY
Director Service Operations - Business Unit Pharma Liquid @Syntegon
Overall responsibility for service operations within the Pharma Liquid Business Unit, focusing on efficiency, delivery performance, and qualityManage and optimize service supply chain processes, particularly with regard to material availability, inventory levels for standard MODs, and spare parts logisticsImprove and stabilize on-time delivery (OTD) in close coordination with SCM, production, and logisticsIdentify and implement process improvements along the entire value chain to shorten delivery timesOverall responsibility for field service to systematically integrate feedback from the field into operational processes and ensure utilization and trainingLead of technology transfer projects (local modernizations), particularly in the context of technology transfers, capacity adjustments, and internationalizationHarmonize and standardize processes globally within Business Unit Pharma Liquid service locationsManage projects and changes to improve and optimize project executionPromote strong cross-location cooperation, especially between operations, engineering, field service, and SCM.Managing the area of responsibility with key performance indicators
EDUCATION
Aalen University
Dipl. Wirt.-Ingenieur (FH)
ABOUT MARKUS HIRSCH
Over 20 years, I have held successfully various leadership-positions in procurement, logistics, manufacturing, production and planning, project management, service, engineering and international business transfer. My focus has been on transformation of businesses, optimizing processes, structures and business opportunities to meet and support the specific needs of our customers. This is always linked to significant improvement’s and/or growth in the relevant business metrics (Customer and Employee Satisfaction, Savings, Cost Reduction, ThroughPutTime, OnTimeDelivery, Order Intake, Turnover, Margins etc.).Developing people, organizations bring them to the next level and creating a atmosphere where they can reach out their full potential is one of my key drivers.I am a good communicator, believer in empowering of people, a strong team player and an innovative problem solver. I like to work with people in different business settings and located in different countries. I am always ready to take on new challenges and strive for continuous improvement and practical intelligence.
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