Markus Duppel
Associate General Manager - Account Services @HCLTech
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WORK HISTORY
Associate General Manager - Account Services @HCLTech
Munich, DE
Managing a Group of Client Service Managers for large Enterprise Customers in Central Europe
EDUCATION
University of Stuttgart
Dipl.-Ing., Electrical Engineering / Information Technology
ABOUT MARKUS DUPPEL
With more than 25 years of professional life in the domain of large global enterprises, I gained a wealth of experience in managing both complex business scenarios and service challenges typically encountered when dealing with such organizations. My career has been shaped by managing large contracts, complex decision structures, and highly customized processes to meet ambitious requirements. Leveraging my background of 15 years in Global Account Management, I am used to balancing seemingly contradictory objectives—such as competitiveness vs. service quality, resource efficiency vs. customer experience, speed vs. diligence, and digitalization vs. personal relationships.A thorough understanding of end-to-end customer and service cycles is critical in building long term trust based relationships. Living this principle and supporting my team members to do so is driving my motivation in professional life. Managing a diverse team of individuals with a varying cultural and professional background is one of the most rewarding aspects of my career. I believe that fostering a culture of collaboration, sharing knowledge, and leveraging collective expertise is essential for achieving success—both for individuals and the organization as a whole.
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