Mark Davis
Datacenter Technician and Cybersecurity Specialist
- Role
- Datacenter Technician at Amazon
- Location
- Canal Winchester, OH, US
- LinkedIn followers
- 500 followers
About Mark Davis
Network Configuration and Management
Experience
Datacenter Technician
May 2025 — Present · Hilliard, OH, US
Installed, configured, and maintained server racks, networking hardware, and critical IT infrastructure across multiple telecom rooms, ensuring 99.99% uptime for AWS GovCloud and commercial regions.Performed hardware diagnostics and component-level repairs (DIMMs, motherboards, PSUs, and K2 cards), reducing downtime by identifying root causes and implementing effective solutions.Executed Boost ticket workflows for incident resolution, preventive maintenance, and break-fix operations while maintaining compliance with AWS security and safety standards.Utilized tools such as Dreamscape, Inception, and DCO Diagnostics to troubleshoot network connectivity, system alerts, and console issues in high-density environments.Managed inventory control and part logistics, including unboxing, scanning, and returning failed components to central distribution for analysis.Supported data center patching initiatives, performing network switch cable installations and hardware replacements to improve performance and security.Contributed to documentation, process improvements, and onboarding training, streamlining workflows and reducing mean time to resolution (MTTR).Ensured adherence to strict physical security protocols, including badge access, equipment handling, and compliance with AWS GovCloud regulatory requirements.Provided 24/7 on-call support, handling escalations and performing after-hours critical incident response to maintain service-level agreements (SLAs).
Education
DeVry University
Master's degree, Computer and Information Systems Security/Information Assurance
DeVry University
Bachelor's degree, Computer and Information Systems Security/Information Assurance
2018 — 2022
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