Mark Terka
Assistant Manager at Sutherland Global Services
- Role
- Customer Service Agent at iQor
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Mark Terka
Senior Credit Analyst Connect with me using: m••••••@gmail.com All…
Experience
Customer Service Agent
May 2022 — Present · Houston, TX, US
Iqor Houston, TexasCustomer Service Agent 05/2022 - present Managed move-in/disconnections of major north-eastern electrical utility (both residential & commercial), presented customers with options on monthly payments when income disrupted by COVID pandemic, educated customers with options available to enable them to meet their energy needs thru government and charitable grants. Utilized complex proprietary computer system (SAP based) on day to day basis. Maintained high level of customer service and confidentiality at all times. Worked with customers to facilitate collections as needed.
Skills
- Credit Cards
- Financial Risk
- Challenge Driven
- Credit Risk
- Portfolio Management
- Customer Experience
- Loans
- Strategic Planning
- Mortgage Lending
- Financial / Risk Analysis Multilevel Communications Client Relationship Ma
- Analysis
- Investments
- Lines of Credit
- Credit Management
- Credit Control
- Customer Relationship Management (Crm)
- Factor Analysis
- Credit Unions
- Business Process Improvement
- Management
- Financial Services
- Collaborative Leadership
- Analytical Skills
- Thrive in a Fast-Paced Environment
- Credit
- Strategy
- Customer Relations
- Relationship Management
- Process Improvement
- Equities
- Banking
- Home Equity Lines of Credit
- Credit Analysis
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