Mark Talgo

Implementation Customer Success Account Management @Fleetcor

Atlanta, GA, US

I assist new applicants with making decisions relating to upping their business credit, understanding tax ramifications and getting fuel discounts for their business as they relate to different fleet card packages offered by our partners (some examples being BP, Speedway, Fuelman, and Casey\'s). These applicants are businesses ranging from new individuals starting out fresh to large corporations with fleets of many vehicles requiring complex setups.>I then ensure customer satisfaction throughout the first ten weeks of each account, in total managing hundreds of accounts weekly in different statuses-some are instantly approved and others require deposits or further verification steps to meet external credit and fraud team criteria.>My success is measured in amount of revenue gained versus accounts lost or churned by customers stopping use of the cards. If a customer stops using a card for more than two weeks this is considered a lost account, so organizational skills and attention to detail are key to prevent this.>Recorded multiple months of over 200% over goal in first six months including ramp up months.>Have won six different weekly SPIFF/gift card contest competitions, following specific criteria involving activity metrics, best in team churn rate, texting metrics, and revenue generation.>Recognized as member of High Octane group for Q1 2022. This group included only 5 total individuals out of team of nearly 30 employees with requirements being above 125% of goal for Q1 2022.

Georgia College & State University

Bachelor's, Marketing