Mark Sweetmore
Head of Service Experience @NHS Shared Business Services
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WORK HISTORY
Head of Service Experience @NHS Shared Business Services
Responsible for an end to end Procurement Service strategy, leading teams of Service Delivery experts, and delivering market-leading customer experiences across a broad range of product and service offerings.A key point of contact for NHS organisations to support senior stakeholders in maximising their relationship and benefit realisation through the NHS SBS partnership.Accountable for service contracts, compliance, performance and value delivery for clients across the public health sector.Delivering against a remit for identifying service expansion opportunities in-life and pre-partnership, whilst managing budget, revenue and profitability metrics.Managing multiple Quality Assurance teams to ensure compliance, accuracy and reporting requirements.Cross-functional collaboration, ensuring continuation of client experience from pre-sales to in-life and recontract.Leading a team of technical & product management experts to define, deliver and enhance a portfolio of solution & service offerings to support NHS cost efficiencies, drive compliance, & ultimately give colleagues more time back to deliver front-line care.
EDUCATION
Telefonica Universitas
Diploma, General Management Programme
OSS Retail
Foundation Programme, Retail Management
SKILLS
ABOUT MARK SWEETMORE
An inspirational leader of people, teams, programmes and change delivery, I am passionate about taking stakeholders and customers on a journey to achieve desired outcomes. A highly valued communicator at all levels, up to and including C-Suite colleagues, I enjoy a collaborative approach and building relationships which will provide long-lasting and mutual benefits.With over 16 years\' experience in design, sales, leadership, business planning, cross channel delivery and transformation, I take pride in a track record of profitable, equitable and tangible outcomes whilst also developing team members and peers throughout the process. I have an award winning (both internal and external) track record and take huge pride in the processes and work that goes into achieving this recognition.I employ an agile approach, whilst also being a qualified Prince2 practitioner, and work to deliver outcomes for all stakeholders encompassing forward-thinking commercial acumen, people / cultural development, emphasis on unique experiences, idea generation, cross-departmental collaboration and business strategy.For more detail, please take a look at my LinkedIn recommendations - they will give an open and honest picture of me from team members, peers and seniors across a variety of roles.
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