Mark Surma

About Mark Surma

My mission is to unlock the full potential in people. Renowned for my independence…

Experience

1. Senior Learning and Development Manager

   STO Building Group

   Sep 2017 — Present

   As an accomplished internal consultant, I drive transformative learning, organizational development, and performance management solutions within a multi-brand environment. Collaborating closely with stakeholders, my team and I identify developmental gaps and deploy innovative strategies to elevate employee growth and engagement. Areas of Expertise: Learning Strategy & Content Development: Leading a high-performing team, we craft dynamic content in partnership with subject matter experts (SMEs), harnessing tools like Articulate, Camtasia, Saba LMS, and Office 365 to create immersive eLearning modules, infographics, job aids, and resources. My advanced proficiency in Microsoft Office 365, including Teams, Excel, and PowerPoint, enables me to deliver impactful solutions. Blended Learning Facilitation: With self-paced, ILT, and VILT solutions, I orchestrate blended learning experiences that cater to diverse learning preferences and styles to drive enhanced skill acquisition, performance improvement, and professional growth. Talent Management & Succession Planning: Empowering employees at every career stage, I spearhead professional development initiatives while driving strategic succession planning efforts for key talent. My track record includes the establishment of performance management standards and the introduction of talent management best practices for brand leadership. Project Management & Integration: Proficient in project management methodologies and tools, I successfully guide major projects—ranging from global Office 365 adoption to Oracle HCM—while seamlessly integrating multiple legal and compliance vendor solutions. Noteworthy Achievements- Orchestrated Gallup Engagement Survey, fostering a culture of improvement- Led global Office 365 tech adoption, enhancing team collaboration- Harmonized Performance Management, driving organizational alignment- Pioneered executive succession planning for leadership continuity.

Education

• Johnson & Wales University

  Bachelors, Management

  1998 — 2000

• Johnson & Wales University

  Associate of Science (A.S.), Culinary Arts

  1996 — 1998

• Walden University

  Master of Business Administration (M.B.A.), Business Administration, Management and Operations

  2012 — 2017

Skills

• Contract Negotiation
• Management
• Business-to-Business (B2b)
• Lominger Competencies
• Recruiting
• Leadership
• Account Management
• Business Development
• Employee Training
• Customer Service
• Customer Acquisition
• Customer Experience
• Computer Hardware
• Sales Management
• Direct Sales
• Office 365
• Retail
• Strategic Planning
• Sales Process
• Iphone
• Time Management
• Employee Learning & Development
• Training
• Solution Selling
• Team Building
• Ilife
• B2b
• Cross-Functional Team Leadership
• New Business Development
• Iwork
• Os X
• Relationship Management
• Sales
• Team Leadership
• Ios
• Mac
• Situational Leadership
• Crm
• Operations Management