Mark Stiver
VP, Customer Experience | CX Strategy & Digital Transformation
- Role
- Vice President, Customer Experience at Trivantage
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Mark Stiver
Mark serves as the Vice President of Customer Experience, where he leads the e-commerce and customer service strategy and operations. With over 15 years of experience in digital transformation, Mark has leveraged technology to drive measurable business results. His leadership has played a key role in modernizing digital platforms, streamlining operations, and enhancing the customer experience. Mark enjoys working cross-functionally to find practical, customer-focused solutions that move the business forward. He is known for bringing a collaborative, customer-first mindset to every initiative and a commitment to making it easier for customers to connect with Trivantage. Specialties• Enterprise level B2B Ecommerce (HCL Commerce, Adobe Commerce)• IBM Sterling OMS• Customer Experience• Digital strategy• Business development• Email marketing• SEO/PPC• Technology trends analysis • Market research• Presenting to groups of all sizes• Project management• Brand management• HTML and CSS languages.• Google Analytics • Advanced Microsoft Office and data analysis with Excel.
Experience
Vice President, Customer Experience
Mar 2026 — Present
Responsible for defining and leading an enterprise‑wide, customer‑centric strategy that unifies people, insights, and technology across all digital and service touchpoints.
Education
North Carolina State University
Master of Science (M.S.), Apparel and Textile Marketing Management
North Carolina State University
Business Management, Marketing
Skills
- Textile Industry
- Textiles
- Marketing Strategy
- Product Development
- Marketing
- Sales
- E-Commerce
- Apparel
- Market Research
- Brand Development
- Trend
- Merchandising
- Social Media Marketing
- Microsoft Office
- Retail
- Wovens
- Fashion
- Inventory Management
- Sales Operations
- Marketing Research
- Brand Management
- Photoshop
- Textile Design
- Global Sourcing
- B2b
- Ecommunications
- Marketing Communications
- Software Project Management
- Software Development
- Brand Developement
- Digital Photography
- Communication
- Presentations
- Public Speaking
- Website Development
- Computers
- Distribution Strategies
- 3d Modeling
- Image Processing
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