Mark Testerman
Vice President, Member Service Operations @Civic Federal Credit Union
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WORK HISTORY
Vice President, Member Service Operations @Civic Federal Credit Union
Raleigh, NC, US
As Vice President of Member Services Operations at Civic Federal Credit Union, I provide executive leadership within the experience center, with a primary focus on Workforce Management, Training and Quality. My role is centered on optimizing staffing, forecasting, and performance, while ensuring high standards of service quality that support Civic’s mission of delivering exceptional member experiences.
EDUCATION
Forsyth Technical Community College
Certification, Logistics, Materials, and Supply Chain Management
Guilford College
Business Administration, Management and Operations
SKILLS
ABOUT MARK TESTERMAN
I am a results-oriented leader with a strong analytical mindset and creative problem-solving skills. My expertise lies in building robust relationships, advocating for innovative solutions, and driving significant revenue growth through strategic development, effective communication, and comprehensive training programs. I have been recognized for my leadership excellence both locally and nationally. I have successfully implemented strategic initiatives that promote a strong organizational culture and align teams with our core values, ultimately leading to positive business outcomes. As a disciplined business executive, I bring extensive experience in all aspects of contact center management.
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