Mark Smith
Customer Experience Manager - Customer Success, Strategic Expansion, Growth, Retention
- Role
- Customer Experience Manager at Maven AGI
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Mark Smith
Account Manager and trusted advisor to Sitcore customers. Managing and growing relationships with our existing customers, ensuring their continued success with Sitecore\'s solutions and driving solutions to help meet business needs of organizations.Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers.Skilled in Enterprise Strategic Account Management, Account Expansion, Customer Success and Retention, Customer Enablement, Enterprise Software Sales, Solutions Sales, Customer Relationship Management (CRM).
Experience
Customer Experience Manager
Dec 2025 — Present · Boston, MA, US
Education
Stonehill College
BS, Business Admin / Marketing
Skills
- Management
- Direct Sales
- Interviews
- Human Resources
- Salesforce.com
- Sales Operations
- Professional Services
- Virtualization
- Customer Service
- Consulting
- Saas
- Product Marketing
- Software Industry
- Sales
- Cloud Computing
- Crm
- Account Management
- Customer Relationship Management (Crm)
- Sales Process
- Solution Selling
- Business Alliances
- Business Intelligence
- Integration
- Enterprise Software
- Enterprise Architecture
- Channel Partners
- Software as a Service (Saas)
- Business Development
- Strategic Partnerships
- Channel
- Recruiting
- Linux
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