Mark Sedam
- Role
- Senior Manager Ddi Global Operations Lead at PwC
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Mark Sedam
With over 25 years of experience delivering complex custom business solutions I have…
Experience
Senior Manager Ddi Global Operations Lead
Oct 2017 — Present
Build, train and manage a global operations team to maintain, support, and automate PwC’s global DDI infrastructure • Develop DDI architectural improvements to better support the global firm’s business requirements • Transition local firms to the global service • Manage the vendor relationship to ensure the best service and feature availability • Develop, stage and test major changes such as upgrades, patches, and incidents • Coordinate team response to major requests and incidents • Act as a primary technical contact for operations team • Collect and report operations statistics to leadership • Document standard operating procedures
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