Mark Schwanke
Head of Community Partnerships and IT Administrator @Mylife
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WORK HISTORY
Head of Community Partnerships and IT Administrator @Mylife
Beverly, MA, US
MyLife, Inc. is an AI startup dedicated to preserving digital legacies. Our mission is to create a lasting, internet-enabled platform where individuals can collect, curate, and share their personal media and stories, ensuring they endure for generations. As a legally recognized nonprofit in the United States, we strive to be a trusted, human-centered space for digital memorialization and personal storytelling.Highlights- Leading community operations and engagement strategy for MyLife’s AI-powered digital legacy platform, fostering collaboration across diverse audiences including members, developers, and testers- Developing virtual community spaces, scalable onboarding experiences, and support documentation to enhance user engagement and ensure high-quality service- Implementing streamlined support processes and a user feedback loop to drive product improvements centered on real user needs- Administering and configuring essential SaaS tools and internal software systems, establishing documented standards and procedures to support efficient operations and security- Exploring partnerships with compatible hardware providers to extend the platform into memory care facilities, offering digital companionship to assist staff and doctors.
EDUCATION
University of Wisconsin-Milwaukee
BFA, BS, Certificate, Graphic Design, Biological Sciences, Digital Arts and Culture
SKILLS
ABOUT MARK SCHWANKE
Customer Centricity™: definition - endlessly encouraging feedback, participation in candid dialogues, acknowledging problems and seeking resolution as opportunities to build loyalty.That\'s me in a nutshell. Loyalty-driven customer facing Online Community Management professional with 18+ years of visible achievements in crowdsourcing support. Visionary leader with track record of superior performance in customer relationship management and product support. Forward thinker with excellent qualifications in:• Forum Management & Administration• Crowd Sourcing Support• Crowd Sourcing Moderation & Administration• Customer Problem & Resolution• Customer Support and Documentation• Competitive Product Perception• Productivity Streamlining• Customer Acquisition & Retention• New Product Introduction & Testing• Product Issue Detection
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