Mark Sambor
Senior Customer Success Leader driving growth, retention, and adoption for enterprise accounts. Building trusted partnerships with customer leaders and executives through credibility, reliability and authenticity.
- Role
- Director of Customer Success at Jama Software
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Mark Sambor
I help SaaS companies turn adoption and usage signals into renewals, expansions, and…
Experience
Director of Customer Success
Dec 2024 — Present · Chicago, IL, US
Partnering with enterprise customers across diverse industries, I guided implementation, adoption, and renewal while balancing individual account ownership with team leadership to deliver a seamless customer experience. As both a hands-on contributor and team lead, I drove engagement, value realization, and stronger customer relationships that contributed to higher renewal rates, YoY expansion, and upsell growth. I also led companywide efforts to secure customer participation in beta trials for Jama Connect Advisor (AI), achieving strong trial sign-ups and early adoption.
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA
University of Illinois at Urbana-Champaign
BA
Skills
- Omniture
- Team Leadership
- Sem
- Sales
- Ppc
- Leadership
- Salesforce.com
- Customer Relationship Management (Crm)
- Financial Services
- Crm
- Strategic Partnerships
- Management
- Retail
- Search Engine Marketing (Sem)
- Direct Marketing
- Online Advertising
- Analytics
- Program Management
- Strategy
- E-Commerce
- Social Media Marketing
- Product Marketing
- Training
- Web Analytics
- Integrated Marketing
- Marketing
- Lead Generation
- Customer Acquisition
- Online Marketing
- Strategic Planning
- Client Services
- Mobile Marketing
- Web Marketing
- Project Management
- Competitive Analysis
- Operations Management
- Business Development
- Digital Marketing
- Email Marketing
- Account Management
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