Mark Rodriguez

About Mark Rodriguez

Customer success professional with over 15 years of experience in solution selling, technical consulting, and process improvement. Customer success management of global leaders in private and public sectors finding technical solutions and building relationships as a trusted advisor.

Experience

1. Customer Success Account Manager

   3CLogic

   Jan 2022 — Present

   As a Customer Success Account Manager for some of the most innovative and transformational companies across the world in both public and private sectors across multiple industry verticals I work to deliver the client’s Key Performance Indicators and goals while at 3CLogic. I believe in driving a close partnership with teams internally and externally to drive exceptional value and results. I believe that driving results and attention to detail is the cornerstone of fostering organic growth and becoming a trusted advisor.

Education

• University of Houston-Downtown

  Bachelor of Applied Arts and Sciences, Applied Administration

• Houston City College

  Associate in Applied Science, Computer Programming Applications Development

Skills

• Hardware
• Computer Hardware
• Troubleshooting
• Technical Support
• Windows
• Windows 7
• Operating Systems
• Leadership
• Active Directory
• Project Management
• Management
• Network Security
• Customer Service
• Virtualization
• Team Leadership
• System Deployment
• Retail
• Microsoft Technologies
• Microsoft Office
• Microsoft Excel
• Change Management
• Agile Project Management
• Cloud Computing
• Microsoft 365
• Office 365