Mark Lucas

About Mark Lucas

Voice AI agents that capture every lead, so you never lose revenue to a missed call again. Small businesses lose thousands in potential revenue every month. Not because their product isn\'t great, but because they can\'t answer every call. The average lead response time is 42 hours. By then, your prospect has already called three competitors.I help SMB owners and professional services firms install Voice AI agents that respond in seconds, not hours, capturing leads 24/7 while you focus on delivering exceptional work.I currently serve as an Information Architect and Technical Coach at NASA Headquarters, where I build systems and provide on-demand coaching for the teams planning humanity\'s return to the moon and first mission to Mars. My job is to investigate AI tools, design information architecture, and deliver just-in-time training so mission planners can focus on the work that actually counts, not figuring out back office technology.That same philosophy drives everything I do for small businesses.I evaluate what AI solutions make sense for your situation so you don\'t have to wade through the noise. My Voice & SMS AI solutions for SMBs include: Speed-to-Lead Agents that respond to inquiries within seconds. 24/7 AI Receptionists that handle calls professionally. Database Reactivation Agents that reconnect with past clients.This isn’t about replacing your team; it’s about building systems that let talented people focus on the work that matters.

Experience

1. Senior Information Architect & Technical Coach Business Integration Team

   The Aerospace Corporation

   Sep 2025 — Present · Greenbelt, MD, US

   Designed and implemented information architecture, tracking systems, and collaboration platforms for the Lunar Architecture Team, Mars Architecture Team, EDI Team, and other groups within NASA\'s Strategy and Architecture and Moon to Mars organizations—enabling mission planners to focus on planning, not managing technology.Serve as on-demand technical coach for Microsoft Power Platform, SharePoint, Copilot Studio, Copilot Agents, and AI-enabled tools, providing just-in-time, desk-side learning so team members master what they need exactly when they need it—without lengthy training programs pulling them away from mission-critical work.Investigate and evaluate emerging AI solutions on behalf of the teams I support, identifying which tools will genuinely improve productivity so engineers and planners don\'t have to spend their time sorting through options—they get recommendations they can trust.Developed an AI-powered knowledge management solution using Microsoft Copilot Studio that transforms how engineers search and categorize information across 800+ GB of design research and planning documents, significantly improving content discovery for lunar and Mars mission planning.

Education

• University of Maryland

  Bachelor of Science (B.S.), Business Administration, Management and Operations

  1987 — 1992

Skills

• Sharepoint
• Microsoft Sql Server
• .net
• C#
• Software Development
• Microsoft Office Sharepoint Server
• Training
• Ssrs
• Ms Project
• Microsoft Technologies
• Vb.net
• Leadership
• Integration
• Enterprise Architecture
• Asp.net
• Active Directory
• Agile Methodologies
• Cloud Computing
• Enterprise Software
• Security
• Tfs
• Windows Server