Mark Ratekin
Head of Global Cx Consulting @Forsta
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WORK HISTORY
Head of Global Cx Consulting @Forsta
US
I lead the global CX consulting team at Forsta; our group works with clients and prospects around the world to help them bring their customer experience programs to a greater level of maturity.
EDUCATION
Anderson University
MBA
Wabash College
A.B., Psychology Major, Business Minor
SKILLS
ABOUT MARK RATEKIN
As a seasoned marketing executive with 25+ years of experience in the industry, I have a demonstrated ability to drive profits and increase sales through data analytics along with improving client relationships and processes. My experience in project management and operational support allows for improved strategic and analytical insight to power organizational objectives.Throughout my career, I’ve achieved calculated and strategic performance results. Highlights include leading firms to see double-digit growth, reducing cycle time to improve customer relations, and providing team leadership and operations management resulting in significant revenue retention and enhanced operational efficiency.Experienced in all facets of an organization, from strategic client consulting and metrics design and analysis to financial and operational management and support, I know the driving factors of a successful business and the types of costly mistakes to avoid. My extensive background combined with staying abreast of new and upcoming industry fluctuations energizes my performance to further improve long-term business success.
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