Mark McKelvy

About Mark McKelvy

Goal-driven and forward-thinking professional, with extensive over 10 years of experience within call center environments. Armed with well-honed skills in team leadership and training, issue resolution, and customer-facing situation management; combined with proven success in exceeding service and quality standards. Known as well-organized and dependable decision maker, with advanced diagnostic and problem-solving skills; able to identify areas for improvement and develop strategic plans and programs critical to both the company and employees’ advantage. Equipped with polished communication and interpersonal skills; adept at leading multiple teams and personnel toward peak performance and establishing positive client relationships.

Experience

1. Technology Supervisor

   Lee's Summit R-7 School District

   Oct 2022 — Present · US

Education

• College of Saint Mary

  Masters (MAT), Masters in Art and Teaching - Endoresement in Special Education

  2016 — 2018

• Peru State College

  Bachelor of Applied Science (B.A.Sc.), Business Administration

  2012 — 2016

Skills

• Project Planning
• Budgets
• Customer Relationship Management (Crm)
• Sales
• Coaching
• Customer Retention
• Customer Service
• Account Management
• Change Management
• Business Process Improvement
• Customer Experience
• Budgeting
• Management
• Team Building
• Project Management
• Strategic Planning
• Employee Relations
• Call Center
• Analysis
• Recruiting
• Sales Management
• Consulting
• Forecasting
• Performance Management
• Crm
• Marketing
• Business Analysis
• Program Management
• Salesforce.com
• Customer Satisfaction
• Training
• New Business Development
• Quality Assurance
• Executive Management
• Operations Management
• Business Development
• Call Centers
• Team Leadership
• Leadership
• Cross-Functional Team Leadership