Mark Palen

About Mark Palen

I have worked several contracts as a Workday consultant from highly technical solutions architect, Senior BA, PM, configurations, development, EIBs, advanced reporting, functional troubleshooting and configuration, training and mentoring, to implementation SME. I have in depth experience in all Workday modules and a few years as the technical representative as a customer. I have 7 years experience. Talented and accomplished IT management professional with background in healthcare, manufacturing, engineering, and technology. Strong complimentary skills in project management (PMP), application development (MCSD), systems and technical administration (MCSA), database development and design (MCDBA), customer service and problem management (ITIL), healthcare business process improvement (SSGB – Six Sigma Greenbelt in Healthcare), certified by HIMSS as a Certified Professional Of Health Information Management Systems (CPHIMS), and certified by NAHQ as a Certified professional in Healthcare Quality (CPHQ). A well-rounded, dynamic hands-on leader to organize, motivate, mentor and provide for employee’s personal as well as professional growth. Strong team-building skills. Strong analytical and verbal skills, ability to analyze and interpret information through many business tools as well as Business Intelligence (BI). Excellent process diagramming and improvement. In-depth knowledge of HIPPA, SOX, CCHIT, ‘meaningful use’, and Joint Commission accreditation. I have now been co-published as a member of the Journal of AHIMA for HIM Functions in Healthcare Quality and Patient Safety, August 2011.I have been working with long term care over 7 years, ERP/HRIS Systems over 16 years, and physician’s systems 15 years, healthcare for over 20 years, and technology and IT over 35 years. Specialties: Specialties in healthcare, technology, process documentation and improvement, quality, turnaround operations, and team building.

Experience

1. Contiuous Workday Engagements and Implimentation

   Self

   Feb 2010 — Present

Education

• Embry-Riddle Aeronautical University

  Bachelor's, Professional Aeronautics

  1986 — 1989

• Community College of the Air Force

  A.S., Avionics Technology

  1982 — 1986

• Ft. Lauderdale College of Tallahassee

  A.S., Paralegal Studies

  1992 — 1994

• LaSalle University

  Master's, Engineering Management

  2000 — 2002

• Villanova University

  Certificate, Six Sigma - Healthcare

  2010 — 2010

Skills

• Start-Ups
• Program Management
• Strategic Planning
• Active Directory
• Operations Management
• Process Improvement
• Ehr
• Six Sigma
• Customer Service
• Business Analysis
• System Administration
• Information Technology
• Visio
• Software Implementation
• Disaster Recovery
• Healthcare Industry
• Healthcare
• Software Development
• Business Intelligence
• Healthcare Information Technology
• Management
• Team Building
• Ms Project
• Analysis
• Software Project Management
• Itil
• IT Management
• IT Strategy
• Erp
• Business Process Improvement
• Budgets
• Databases
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Requirements Analysis
• Pmp
• Leadership
• Business Process
• Integration
• Software Documentation