Mark Ozbun
Technical Consultant @Afms
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WORK HISTORY
Technical Consultant @Afms
Portland, OR, US
Responsible for managing service delivery from outsourced providers:• Desktop services and Help Desk• Server support and Business Resumption• Network and Voice Communications• Data analytics and reportingProvide other back office support for Global Sales Staff. Also assisting with client interactions as needed for technical assistance and guidance.
EDUCATION
Kansas State University
Bachelor of Science (BS)
ABOUT MARK OZBUN
Summary of Qualifications: • Experienced in both infrastructure and development organizations • Business systems experience servicing large corporations involving multi-state divisions • Highly motivated with strong leadership, supervisory and communication skills • Perform very well under pressure and in crisis situations • Strong team based management style working with high performance teams • Project a positive image and easily gain the respect and trust of others • Successful track record of accomplishments in a wide range of assignments Achievements: • Built outstanding Project Management team, admired throughout the organization • Appointed Infrastructure Liaison to 13 Freight Development Teams • Manager for Con-way’s ITIL initiatives and assessments • Leader for Con-way’s End-to-End monitoring project and framework • Led team that outsourced infrastructure department supporting Vector subsidiary • Member of Wily Technologies Customer Advisory Board • Published in TechWorld on Thin-Client Computing technology • Customer key-note at Oracle’s Portland Conference on Con-Way’s RAC implementation • Published in Fast Company Magazine on “How Con-way Reviews Teams” • Instructor at AXIS Symposium on Self-Directed Work Teams Specialties: Transportation, Telecom and Consulting
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