Mark Oldenburg
Interim VP Operations - Ai Integration Lead & Strategic Advisor to the CEO @Learnship
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WORK HISTORY
Interim VP Operations - Ai Integration Lead & Strategic Advisor to the CEO @Learnship
Lisbon, PT
Brought in to spearhead AI transformation for PE-backed company. Led end-to-end implementation delivering dramatic efficiency improvements while maintaining service excellence.🤖 AI Implementation & Results- Achieved 76% chat automation and 60.5% autonomous AI resolution- Reduced customer support FTE by 56%(13.75 → 6) → €400K+ annual savings- Maintained 60% positive CX scores while improving response times to near-instant- Deployed Intercom FIN AI with full GDPR & ISO compliance Innovation & Methodology-Developed proprietary AI knowledge base creation using machine learning on historic data- Built sophisticated AI workflows trained for complex case categories- Pioneered scalable approach replicable across teams without existing documentation Technical Integration- Integrated AI platform with Salesforce infrastructure for seamless operations- Custom workflow design for intelligent case routing and resolution- Real-time knowledge base synchronization across systems Business Impact- Delivered measurable ROI within 6 months- Regular reporting to C-level and PE investors on transformation progress- Positioned company for improved EBITDA margins pre-exit
EDUCATION
CEMS - The Global Alliance in Management Education
Master's Degree, International Business
Esade
Master's Degree, Entrepreneurship/Entrepreneurial Studies
International School Frankfurt am Main
International Baccalaureate
Università Bocconi
Bachelor of Science (BSc), Finance, General
SKILLS
ABOUT MARK OLDENBURG
I help growth-stage companies do two things: build markets and build efficiency. Building Markets:At Knotel, I was the first commercial hire in Germany and grew the market from zero to €6 million ARR in 24 months. Throughout my previous positions, I\'ve launched new revenue streams, closed enterprise deals with global brands, and built strategic partnerships with companies like TikTok, Nubank, Telekom and AXA. Building Efficiency:At Learnship, an EdTech company backed by PE, I led an 80-person global operations team and drove 30-40% operational cost reductions while simultaneously improving performance. I spearheaded the implementation of AI-driven automations across customer support and trainer operations, replacing manual workloads and accelerating response times without compromising quality.🤖 The AI Shift:Here\'s what I\'ve learned: AI isn\'t about replacing people. It\'s about removing the noise so humans can focus on what actually matters, such as strategy, client relationships and better judgment.When implemented correctly, AI doesn\'t just cut costs. It accelerates decision-making, improves customer experience, and creates capacity for teams to focus on higher-impact work. I focus on tactical implementations that deliver measurable results in weeks, not years.I\'ve seen this firsthand in EdTech, where AI can transform both the learning experience and operational efficiency. The companies that integrate AI thoughtfully, not just opportunistically, will define the next generation of their industries.I\'m exploring opportunities where I can leverage this dual capability:→ Fractional COO/CCO as well as Interim VP Operations/Sales roles in companies preparing for scale, restructuring, or exit→ EdTech companies, especially those focused on early childhood education (a space I\'m passionate about)→ AI-native companies that need operational leadership to scale efficientlyIf you\'re building something ambitious and need someone who can drive revenue OR drive efficiency, let\'s talk.
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