Mark O.

About Mark O.

I lead high-performing sales and service teams in healthcare to deliver exceptional patient outcomes, drive revenue growth, and build lasting client partnerships. With deep experience in medical devices, diagnostics, and health technology services, I specialize in optimizing cross-functional collaboration, agile execution, and digital strategies that accelerate market penetration and sustainable profitability. Key wins include: Directing a 29-member sales and service team to boost client retention by 15% through targeted relationship-building and process improvements. Managing multi-million-dollar P & Ls while consistently exceeding growth targets and enhancing operational efficiency. Coaching executives and sales leaders to craft powerful personal brands and navigate complex career transitions with data-driven, results-focused approaches. My philosophy is rooted in servant leadership, empathy, and perseverance, especially in high-stakes environments. As an EMT who provided calm support in crisis zones and was recognized as the Community Leadership Volunteer of the Year at Tualatin Valley Fire & Rescue, I bring the same steady, people-first mindset to leading teams through change and challenge. If you\'re a healthcare organization seeking a strategic leader to- Scale revenue and market share in competitive landscapes- Elevate customer success and retention- Foster innovative, high-engagement teams. I\'m your partner in turning vision into measurable impact. Let’s discuss how I can contribute to your next growth chapter.

Experience

1. Career Transition Coach

   Challenger, Gray & Christmas, Inc

   Jan 2025 — Present · Chicago, IL, US

   The best coaches have been in the arena themselves. After 25 years leading healthcare sales and service teams — and a career break serving as a volunteer EMT in Ukraine — I brought all of it into coaching. At Challenger, Gray & Christmas, I work with talented, credentialed executives and senior professionals in the healthcare, technology, and consumer industries who are stuck. They\'ve been applying for months and getting nowhere. My job is to change that. What I do:Build customized, end-to-end career strategies that align with what clients have actually accomplished with what the market is actively searching for.Craft LinkedIn profiles and personal brands that turn profile views into inbound recruiter conversations.Sharpen interview performance using competency-based techniques and proprietary positioning tools.Coach clients through target market identification, offer negotiation, and individualized marketing plans.Deliver continuous, high-touch support via phone, email, and virtual platforms — from first session through accepted offer.I help leaders see themselves more clearly and position them so the market understands their value.The 25 years behind me aren\'t background. They\'re the whole point.

Education

• Clackamas Community College

  Certified Nursing Assistant (CNA), Nursing Assistant/Aide and Patient Care Assistant/Aide

• ASWB

  Competency Training in Internal Family Systems (IFS)

• Hartwick College

  BA Economics

• Pace University - Lubin School of Business

  Master of Business Administration - Coursework, Business Administration and Management, General

• Crotonville Alumni

  Manager Development Course (MDC), Leadership, Innovation Growth (LIG), Green Belt Certified

• The Synthesis Institute

  Core Practitioner Facilitator Program

• State of Oregon Oregon Health Authority

  Emergency Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic)