Marko Gašparović
Customer Success Manager @思科
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WORK HISTORY
Customer Success Manager @思科
London, GB
As a Customer Success Manager at Cisco, I drive customer success and adoption of Cisco solutions. I collaborate with cross-functional teams to develop and execute strategic programs, ensuring customer satisfaction and loyalty. My key responsibilities include- Customer Engagement: Build and maintain strong relationships with customers, acting as a trusted adviser and ensuring their needs are met- Program Development: Develop and implement customer success programs, driving adoption and value realisation of Cisco solutions- Collaboration: Work with sales, support and renewals to align on customer success strategies and initiatives.
EDUCATION
Zagreb University of Applied Sciences
Bachelor's degree, Computer Engineering
Polytechnic of Leiria
Master's degree, Computer Engineering, Mobile Computing
ABOUT MARKO GAŠPAROVIĆ
Experienced Success Programs Manager / Customer Success Manager with a proven track record in leadingcustomer success programs and strong technical understanding of Cisco solutions. Skilled in customer service, management, and communication. Strong team player with a commitment to achieving goals and delivering results. Holds a Master\'s Degree in Computer Engineering - Mobile Computing.
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