Mark Miller

Experience

1. Senior Manager, Business Insights

   Simplex Group

   Oct 2023 — Present · Beaverton, OR, US

   Spearheaded the transformation from manual Excel reporting to a fully automated Power BI ecosystem—eliminating dozens of weekly reporting hours and converting daily reports into dynamic, decision-ready dashboards. Architected cross-functional data visualization solutions in Power BI, enabling real-time insights for Operations, Product Management, and Transportation Compliance teams. Designed weighted scoring frameworks to surface account complexity and revenue impact, improving performance monitoring and KPI alignment. Led dashboard optimization and adoption in Microsoft Dynamics 365, driving change management and modular training for seamless integration. Contributed to 5-year strategic planning by identifying high-margin product opportunities and aligning resource deployment with growth priorities. Expanded customer feedback programs—including NPS surveys—to enhance experience design, refine persona development, and elevate customer empathy. Built scalable reporting frameworks that reduce operational ambiguity and foster transparency across teams. Applied a values-driven lens to automation and feedback loops, ensuring that data systems support both strategic clarity and emotional bandwidth.

Education

• Oregon Institute of Technology

  Bachelor of Science, Information Technology Management

  2006 — 2008

Skills

• Network Administration
• Access
• Troubleshooting
• Databases
• C++
• Technical Support
• Management
• Conflict Resolution
• Risk Management
• Windows 7
• Program Management
• Microsoft Sql Server
• Team Leadership
• Customer Escalation Management
• Employee Training
• Reporting & Analysis
• Customer Service
• Sql
• Software Documentation
• Active Directory
• Vb.net
• Networking
• Microsoft Office
• System Administration
• Computer Hardware