Mark Nomura
Senior Customer Success Manager @ Amazon | Driving Business Growth and Customer Strategy | Expedia Group Alum | Dell Technologies Alum
- Role
- Senior Customer Success Manager for Strategic Account Services at Amazon
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Mark Nomura
Highly accomplished sales and sales support professional with extensive experience in consumer marketing, brand recognition, and revenue growth. Proven track record of success in cultivating relationships with C-level executives across diverse industries. Skilled in E-Commerce, Search Engine Optimization (SEO), innovation, business development, and sales roles. Committed to delivering personalized insights and consulting to drive business success. Proficient in leading account reviews, presenting performance data, and implementing strategic recommendations. Dedicated to mentoring and coaching team members to achieve their full potential.Key Skills and Expertise:Consumer MarketingBrand RecognitionRevenue GrowthRelationship Building with C-Level ExecutivesE-CommerceSearch Engine Optimization (SEO)Business DevelopmentSales StrategyAccount ManagementPerformance Analysis and ReportingProcess ImprovementTeam Leadership and MentorshipMission:To provide personalized insights and consulting to stakeholders, facilitating their achievement of business goals and continual improvement in our shared business space. Leads account reviews, presents performance data, and delivers recommendations on effective revenue-increasing strategies. Supports team with internal business initiatives, process efficiencies, and mentorship/coaching. Passionate about driving results, empowering team members, and fostering success among business partners.
Experience
Senior Customer Success Manager for Strategic Account Services
Nov 2023 — Present · Austin, TX, US
Senior Customer Success Manager for Strategic Account Services US3P (Consumables)Key Job ResponsibilitiesBusiness Growth-Drive seller revenue through customized insights and product education-Analyze performance metrics to improve business outcomes and customer experience-Identify and implement long-term growth strategies for assigned seller portfolio-Develop and execute strategic account plans in collaboration with cross-functional teams-Balance short-term customer needs with long-term strategic investmentsSeller Relationship Management-Serve as a trusted business advisor to sellers-Coordinate with partner teams to resolve seller issues efficiently-Guide sellers on revenue growth through Amazon\'s tools, policies, and programsProgram Process Excellence-Define success metrics and adapt to evolving business requirements-Streamline team processes and lead cross-functional initiatives-Deliver clear project status updates to leadership and manage detailed inquiries
Education
Texas State University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
1998 — 2001
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