Mark Nardella
- Role
- Director, Regional Customer Success Leader at Salesforce
- Location
- Westport, MA, US
- LinkedIn followers
- 500 followers
About Mark Nardella
Over the last 20+ years, Mark has managed multi-million dollar programs where he…
Experience
Director, Regional Customer Success Leader
Feb 2023 — Present
Leading a team of Success Guides, aligned to one of salesforce core products, delivering Customer Success at scale.*Primary focus is on scaling Customer Success to deliver high value across more customers *Responsible for the value we deliver focusing on attrition avoidance, growth and overall better adoption
Education
Bryant University
Bachelors of Science in Business Administration, Dual study: Computer Information Systems and Accounting
1995 — 1999
Skills
- Business Process Improvement
- Business Strategy
- Account Management
- Strategy Development
- Strategy
- Customer Relationship Management (Crm)
- Partner Management
- Program Management
- Sales Process
- Change Management
- Salesforce.com
- Process Management
- Business Process Design
- Business Analysis
- Quote
- Business Process Excellence
- Project Management
- Sap Products
- Sap
- Business Planning
- Lotus Notes
- Opportunity Management
- Quote Management
- Business Process
- Oracle
- Process Engineering
- Management
- Crm
- Integration
- Process Mapping
- Key Account Management
- Siebel
- Channel Management
- Sales Force Effectiveness
- Crm Software
- Cross-Functional Team Leadership
- Process Improvement
- Business Process Mapping
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