Mark Nardella

Role
Director, Regional Customer Success Leader at Salesforce
Location
Westport, MA, US
LinkedIn followers
500 followers

About Mark Nardella

Over the last 20+ years, Mark has managed multi-million dollar programs where he…

Experience

  1. Director, Regional Customer Success Leader

    Salesforce

    Feb 2023 — Present

    Leading a team of Success Guides, aligned to one of salesforce core products, delivering Customer Success at scale.*Primary focus is on scaling Customer Success to deliver high value across more customers *Responsible for the value we deliver focusing on attrition avoidance, growth and overall better adoption

Education

  • Bryant University

    Bachelors of Science in Business Administration, Dual study: Computer Information Systems and Accounting

    1995 — 1999

Skills

  • Business Process Improvement
  • Business Strategy
  • Account Management
  • Strategy Development
  • Strategy
  • Customer Relationship Management (Crm)
  • Partner Management
  • Program Management
  • Sales Process
  • Change Management
  • Salesforce.com
  • Process Management
  • Business Process Design
  • Business Analysis
  • Quote
  • Business Process Excellence
  • Project Management
  • Sap Products
  • Sap
  • Business Planning
  • Lotus Notes
  • Opportunity Management
  • Quote Management
  • Business Process
  • Oracle
  • Process Engineering
  • Management
  • Crm
  • Integration
  • Process Mapping
  • Key Account Management
  • Siebel
  • Channel Management
  • Sales Force Effectiveness
  • Crm Software
  • Cross-Functional Team Leadership
  • Process Improvement
  • Business Process Mapping

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Mark Nardella — Director, Regional Customer Success Leader at Salesforce in Westport, MA, US | Unifers