Mark Larocque
Manager, Enterprise Customer Success
- Role
- Manager, Enterprise Customer Success at Parentsquare
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Mark Larocque
As a Customer Success Manager I have been applying my analytical skills to foster innovative solutions for continued growth strategies across the customer journey. I deliver exceptional customer experience with churn mitigation strategies and cross-functional collaboration across business units to advocate for best in product features that drive customer loyalty. I am passionate about supporting customers with the tools that help them reach their goals and exceed their potential.
Experience
Manager, Enterprise Customer Success
Jun 2024 — Present · US
Education
St. Joseph - Scollard Hall
High School Diploma / OSSD / OAC, Math & Sciences
1992 — 1997
Canadore College
Diploma, Computer Programming / Analyst Program
1997 — 1999
Vancouver Community College (VCC)
Provincial Instructor Diploma Program, Provincial Instructor Diploma Program
2015 — 2019
Skills
- Call Centers
- Iphone
- Account Management
- Performance Management
- Crm
- Employee Training
- Telecommunications
- Training Delivery
- Leadership
- Customer Retention
- Recruiting
- Customer Service
- Teamwork
- Strategic Planning
- Team Management
- Mobile Devices
- Store Management
- Leadership Development
- Retail
- Team Leadership
- Coaching
- Contact Centers
- Training & Development
- Troubleshooting
- Management
- Team Building
- Time Management
- Mentoring
- Marketing Strategy
- Wireless
- Microsoft Office
- Sales
- Training
- Customer Satisfaction
- Call Center
- Customer Experience
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