Mark Mercereau
Employee Relations Specialist, North America @WPP Media
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WORK HISTORY
Employee Relations Specialist, North America @WPP Media
Conducts reviews for all qualifying complaints originating from or related to employees• Conducts intake interviews as well as additional interviews with all involved parties• Reviews all supporting documentation available, and performs research activities related to the case if necessary to inform decision-making (e.g. reflecting on outcome of prior similar cases, external research)• Reaches recommended exploratory conclusions, coaching, disciplinary action or other viable action steps• Partners with involved parties’ people managers to counsel them on resolution, and coach on how to manage interventions on a go-forward basis• Completes proper documentation for any disciplinary action/coaching and reviews next steps with people manager• Coordinates with COV Manager as needed to align on expectations/approach, and to receive feedback on recommended resolutions• Throughout all activities, operates within case management system to ensure interview notes, supporting documentations, findings, and recommended outcome are properly documented
EDUCATION
University of Toronto - University College
Honours Bachelor of Arts & Science
George Brown Polytechnic
Postgraduate, Human Resources Management
SKILLS
ABOUT MARK MERCEREAU
CHRP-certified Employee Relations Specialist, North America, with a demonstrated history of working in the marketing and advertising industry. Alumni of University of Toronto and George Brown College.
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