Mark McConnell
Certifications Manager @ JumpCloud | JumpCloud Core Certified
- Role
- Certification Manager at JumpCloud
- Location
- Prescott, AZ, US
- LinkedIn followers
- 500 followers
About Mark McConnell
With over 4.5 years as Certifications Manager at JumpCloud and more than a decade of…
Experience
Certification Manager
Mar 2021 — Present · AZ, US
Designs, develops and maintains the Core & Advanced customer certification curriculum and exams. Monetized, and designed marketing campaigns for the JumpCloud certification programs maintaining a 50.9% exam completion rate.Designs and develops dynamic learning experiences that engage the learner and inspire participation with CSAT scores of 87-90%.Conducts needs analysis with stakeholders to pinpoint the appropriate learning solution(s).Collaborates with technical subject matter experts to create new instructional content such as self-paced courses, tutorial videos, guided simulations, assessments, and other supporting materials.Lead, mentor and onboard new team members.Collaborates with product, technical writing team, and marketing teams to update existing instructional content when changes are made to the JumpCloud platform.Leverages multiple AI tools to decrease course design time, increase productivity, engagement, and create immersive experiences.Participates in setting quarterly goals, assessing current and future content needs, supporting new education initiatives, and driving the overall success of JumpCloud’s Customer Education program.
Education
Rhode Island College
B.A., English Literature
1998 — 1999
University of Arizona
B.A., English Literature
1993 — 1995
Skills
- E-Learning
- Editing
- Blended Learning
- Articulate Suite
- Instructional Technology
- Distance Learning
- Technical Writing
- Html
- Content Management
- Multimedia
- Lectora
- Articulate Studio
- Editorial Skills
- Webinars
- Ilt
- Sharepoint
- Training
- Instructor-Led Training
- Captivate
- Adult Learning Theory
- Adobe Acrobat
- Needs Analysis
- Scorm
- Adult Education
- Learning Management
- Instructional Design
- Snagit
- Presenter
- Software Documentation
- Camtasia
- Job Aids
- Xml
- Content Development
- Educational Technology
- Video
- Information Mapping
- Training Delivery
- Project Management
- Audacity
- Dreamweaver
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